Resources/
FAQs
FAQs
Can I cancel or pause my prescription?
To Pause Your Prescription: Log into your account at my.phil.us Make sure you are on the "RX Prescriptions" section Click on the green arrow next to the prescription you'd like to manage Select "More Options" Click on "Pause". From here, you also have the ability to Unpause, adjust your refill date, or cancel the prescription. To Cancel Your Prescription: Log into your account at my.phil.us Make sure you are on the "RX Prescriptions" section Click on the green arrow next to the prescription you'd like to manage Select "More Options" Click on "Remove This Prescription"
How do I update my payment information?
You can log into your My.Phil account and upload a photo of your payment card From the homepage, click on the person icon on the upper right-hand corner Click the arrow next to the Payment Card Section Select “Add Card” Enter your card information (Card number, expiration date, CVV code) Check the box if the payment card is an FSA, HSA, or HRA card Confirm or add your billing address Click "Save".
How much will my prescription cost?
While the final cost of your prescriptions will vary based on your insurance coverage and medication need, we offer lifetime free delivery to all Phil patients who maintain an active account. We never charge for shipping, making prescription management with Phil a completely free service.
What to do if I receive a message indicating there is an issue with my insurance?
In order to provide an accurate price quote, we need a photo of your prescription insurance card. This card should include the following info: ID, Rx BIN, Rx Group and PCN. 1
When will I receive my prescription?
Your first fill is sent out via first class mail and should arrive within 1-5 business days. Refills are processed ahead of time and are shipped standard shipping to ensure you receive your prescription before your previous fill runs out. If you have any concerns or questions please contact us for assistance.
Ready to learn more?
Our consultants will work with you to analyze your current channel strategy and make recommendations for how to improve patient access and increase the percentage of scripts getting covered by insurance.
