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Frequently Asked Questions about PHILRx
Pharma
PHIL is a medication access platform designed to improve patient outcomes and brand performance for retail and specialty-lite brands. Through PHIL Digital Hub, and PHIL Direct-to-Patient, our (DTP) solution, we enable seamless medication access via our integrated pharmacy network and our own PHIL cash pharmacies, delivering simple, affordable paths to therapy.
Our platform is purpose-built to support branded retail and specialty-lite therapies, including medications that are self-administered, pharmacy benefit, controlled or non-controlled, and often require prior authorization and patient support services.
Our platform successfully supports brands across many therapeutic areas and launch stages, working with brands from new launch through LOE.
PHIL is redefining medication access for branded retail and specialty-lite therapies. Traditional access channels rely on fragmented, legacy workflows that increase access barriers and leave patients facing high costs and long delays.
PHIL replaces this outdated friction with a modern, technology-first platform. Designed with ultimate flexibility, our platform structures can be fully whitelabeled to align with your brand's unique footprint. By streamlining the entire prescription journey, we provide patients cost transparency, unlock real-time visibility for brands, and ensure patients can effortlessly access, afford, and stay on their prescribed therapies.
Curious if your brand could benefit from partnering with PHIL? Contact us for a discovery call.
PHIL provides a seamless, e-commerce-like medication access experience for patients. This includes timely updates, free home delivery, easy refill management, and a dedicated patient support team. We're proud to have an industry-leading patient satisfaction score of 4.8/5.0 on TrustPilot from 18,000+ patients.
Get in touch for a full tour of our patient experience and support services.
Our provider experience is easy and intuitive. Prescribers simply send a prescription to PHILRx in the EMR, and our platform has one-click PA submissions and ongoing updates directly built in, ensuring patients receive prescriptions easily and affordably while allowing prescribers to use their existing tools and workflows. There is no new software to download or tools to learn with PHILRx.
We also offer a dedicated HCP Engagement Team for ongoing education and support.
Get in touch to learn more about our HCP experience and engagement services.
Our integrated pharmacy network of retail, chain, and specialty pharmacy partners offers 99%+ plan coverage across all 50 states and territories, with free Rx delivery. A dedicated Partner Pharmacy team manages our network, and each partner pharmacy is fully integrated and contracted with PHIL, equipping our pharma clients with full control and visibility at the point of dispense. We also offer wholesale capabilities to support our integrated network.
Yes. PHIL offers a highly flexible, end-to-end patient access platform that empowers brands to custom-build the optimal path to therapy. While we excel at Direct-to-Patient (DTP) models, our capabilities span comprehensive coverage, cash-pay, and hybrid solutions.
We offer a flexible, multi-pharmacy ecosystem that combines PHIL's cash pharmacies with a robust, national network of partner pharmacies. Rather than relying on a single channel, brands leverage this comprehensive network to support nationwide fulfillment and maximize patient reach.
Reach out and we can help you determine the right-fit access solution for your brand.
Yes. We support non-commercial programs through our non-commercial dispensing pharmacies, including our cash pharmacy, and through non-commercial pharmacies in our network for additional capacity.
We offer a proprietary prior authorization (PA) process that integrates seamlessly into prescribers' existing workflows, enabling e-prescribing through EHR integration and one-click PA submissions. AI-driven script checks proactively resolve barriers and help maximize covered dispenses. Our dedicated PA Specialist team actively monitors PA submissions and ensures script quality, while field team tools empower representatives to be proactive and engage prescribers about the status of each script.
We have a real-time data dashboard with AI-powered insights that provides in-depth program recommendations at the script, provider, territory, and payer level. Additionally, we have a dedicated Client Insights team that partners closely with clients to actively review program data and provide strategic recommendations and optimization plans.
Click here to book a full walk-through of PHIL's comprehensive data tools.
We are proud to achieve industry-leading outcomes for our clients: 2x+ patient starts, 90%+ PA submissions, 2x+ covered dispenses, and 3x+ refill adherence (vs traditional channels), which have a multiplicative effect, driving 3x+ gross-to-net performance.
We help pharmaceutical brands improve commercial performance through our tech-enabled hub, proprietary PA process, and integrated pharmacy network, seamlessly integrated into a high-touch support model and white-glove partnership approach.
Want to forecast your brand's GTN potential with PHIL? Use our self-serve GTN calculator.
Patients
Get SupportOur fully HIPAA-compliant system protects your health data at all times. Your information is only seen by licensed pharmacy personnel and HIPAA-certified Patient Advocates.
We take reasonable administrative, physical, and electronic measures designed to protect the information that we collect from or about you (including your personally identifiable information and personal health information) from unauthorized access, use, or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies.
To cancel your prescription:
- Log into your account at my.phil.us
- Make sure you are on the Rx Prescriptions section
- Click the green arrow next to the prescription you'd like to manage
- Select "More Options"
- Click "Remove This Prescription"
From here, you also have the ability to pause, unpause, and change your refill date.
You can log into your My.PHIL account and upload a photo of your payment card:
- From the homepage, click on the person icon in the upper right-hand corner
- Click the arrow next to the Payment Card section
- Select "Add Card"
- Enter your card information (card number, expiration date, CVV code)
- Check the box if the payment card is an FSA, HSA, or HRA card
- Confirm or add your billing address
- Click "Save"
While the final cost of your prescription will vary based on your insurance coverage and medication need, we offer lifetime free delivery to all PHIL patients who maintain an active account. We never charge for shipping, making prescription management with PHIL a completely free service.
Your first fill is sent out via first class mail and should arrive within 1–5 business days. Refills are processed ahead of time and shipped standard to ensure you receive your prescription before your previous fill runs out.
If you have any concerns or questions, please contact us for assistance.
There are several reasons doctors choose to send your prescription to PHIL:
- Pricing
- We are able to get special pricing from the manufacturer on numerous commonly used, brand-name medications. In addition to special pricing, we add any applicable manufacturer's coupons to bring pricing down as much as possible for you.
- Prior Authorizations
- We work with your doctor to submit prior authorizations should they be required by your insurance for your prescription.
- Shipping
- Shipping is always free. Your first fill is expedited at no cost to ensure medication can be started ASAP.
- Informed Refill Reminders
- Keeps you updated about when it's time to refill, with easy scheduling.
- Support
- Our Patient Advocate team is composed of compassionate and enthusiastic problem-solvers who are here to help. We offer 365 days of support should you have any questions and need assistance.
Providers
PHILRx simplifies the prescription process by assisting with prior authorization and transparency in prescription and cost tracking, ensuring your patients start and stay on the medication you prescribed. PHILRx helps patients receive an affordable out-of-pocket cost for their medications, with fast, free home delivery and ongoing refill reminders.
You can use one of the following:
To eRx in your EMR:
- Select the pharmacy type as RETAIL
- Search the exact spelling and spacing of the name: PHILRx, LLC
- Zip: 43235
- NPI #: 1487163598
To call in a verbal Rx: 855-977-0975
To fax in an Rx: 888-975-0603
To find PHILRx in the EMR, ensure you have selected the pharmacy type as RETAIL.
- Search with the exact spelling and spacing of the name "PHILRx, LLC"
- Search by NPI #: 1487163598
- If you still cannot find PHILRx, reach out to your EHR's customer service line
- You can also prescribe to PHILRx via fax: (888) 975-0603 or phone: (855) 977-0975
If a patient has not enrolled, PHILRx will send a series of SMS messages and leave voicemails reminding the patient to enroll. In addition, PHILRx will note on the HCP summary fax/email that arrives every Monday morning that the patient has not enrolled.
We fax or email weekly updates to your office outlining all relevant patient and processing updates from PHILRx.
The patient can also enroll via phone or via web browser on a tablet or personal computer. To enroll via phone, the patient can call PHILRx's Patient Support Team using the phone number provided via voicemail, and a PHILRx representative will walk them through the prompts. Please note that the patient will need to have an email address (and the PHIL team can assist them if they do not have one already).
Yes. We support patients in over 120 languages. Simply indicate the language needed for the patient, and PHILRx provides foreign-language support. We text patients in Spanish, Korean, Vietnamese, and Chinese, and have Spanish-speaking patient support reps and translation services for all other languages.
Dedicated foreign-language support lines:
- Spanish855-970-5222
- Chinese (Mandarin)855-970-6659
- Korean855-970-4420
- Vietnamese855-970-8551
- All other languages855-970-9899
We send a weekly HCP summary fax/email consisting of the patient cases with a pending action (either from the patient or HCP), along with the scripts that have been successfully processed/shipped (typically at the bottom of the fax, and may be on the 2nd or 3rd page).
After a patient confirms their information, PHILRx verifies your patient's insurance and pre-fills the prior authorization. Your office will receive a notification within 3.5 days that the PA is ready to review and submit.
Before PHILRx may begin processing a patient's prescription, the patient must enroll with PHIL by creating their account. Most patients are able to complete their enrollment easily via the PHILRx Digital Hub, but this can also be done over the phone with our Patient Support team.
During enrollment, the patient must validate their demographic information and ensure the insurance information we've found is correct. Once the patient completes the crucial steps of validating/adding their information, we are able to begin the prior authorization process.
You can update your preferences by emailing the PHIL HCP Support team at mdsupport@phil.us, or by calling PHIL's HCP Support team at 855-588-0387, Option 1.
As a prescriber, you will receive a weekly summary fax/email on Monday mornings. You can update the preference for fax/email by emailing mdsupport@phil.us or by calling PHIL's HCP Support team (855-977-0975, Option 1). Updates will continue as long as you have patients enrolled at PHIL. They may at any time contact PHIL to stop the updates.
Offices can update this preference by emailing mdsupport@phil.us, or by calling PHIL's HCP Support team at 855-977-0975, Option 1. The frequency of the faxes cannot be changed at this time, but HCPs can contact PHIL's HCP Support team any time if they need info on a script.
We have two locations, one in Columbus, OH and one in Scottsdale, AZ. Each location has a dedicated team to support different medications. Regardless of which location you send the script to, it will be directed appropriately, without impact to the patient experience.
