Affordable Medications for Your Patients with PHILRx

If a patient has not enrolled, PHILRx will send a series of SMS messages, we will call and leave voicemails to remind the patient to enroll. In addition, PHILRx will note on the HCP summary fax/email that arrives every Monday morning that the patient has not enrolled.

We fax or email weekly updates to your office outlining all relevant patient and processing updates from PHILRx.

Yes, the patient can also enroll via phone or via web browser on a tablet or personal computer. To enroll via phone, the patient can call PHILRx's Patient Support Team using the phone number provided via voicemail and a PHILRx representative will walk them through the prompts. Please note that the patient will need to have an email address (and the PHIL team can assist them if they do not have one already).

You can use one of the following to send prescriptions to PHILRx:

To eRx on your EMR:

• Select the pharmacy type as RETAIL
• Search exact spelling and spacing of the name PhilRx, LLC
• Zip: 43235
• NPI #: 1487163598

To call in a verbal Rx: 855‑977‑0975

To fax in an Rx: 888‑975‑0603

To find PHILRx on the EMR:

• Ensure you have selected the pharmacy type as RETAIL
• Search with the exact spelling and spacing of the name "PhilRx, LLC"
• Search by NPI #: 1487163598

If you still can't find PHILRx, you can reach out to your EHR's customer service line. You can also prescribe to PHILRx via fax or phone:

• Fax: (888) 975‑0603
• Phone: (855) 977‑0975

After a patient confirms their information, PHILRx verifies your patient's insurance, and pre‑fills the prior authorization (PA), your office will receive a notification within 3.5 days that the PA is ready to review and submit.

Before PHILRx may begin processing a patient's prescription, the patient must enroll with PHIL by creating their account. Most patients are able to complete their enrollment easily via the PHILRx Digital Hub, but this can also be done over the phone with our Patient Support team. During the enrollment process, the patient must validate their demographics information and ensure the insurance information we've found is correct. Once the patient completes the crucial steps of validating/adding their information, we are able to begin the prior authorization process.

Yes, we support patients in over 120 languages. You can simply indicate the language needed for the patient, and PHILRx provides foreign language support. We text patients in Spanish, Korean, Vietnamese, and Chinese, and have Spanish‑speaking patient support reps and translation services for all other languages.

Dedicated foreign language support lines:

• Spanish: 855‑970‑5222
• Chinese (Mandarin): 855‑970‑6659
• Korean: 855‑970‑4420
• Vietnamese: 855‑970‑8551
• All other languages: 855‑970‑9899

We send a weekly HCP summary fax/email that will consist of the patient cases with a pending action (either from the patient or HCP) along with the scripts that have been successfully processed/shipped (at the bottom of the fax, may be on the 2nd or 3rd page).

You can update your preferences by sending an email to the PHIL HCP Support team (mdsupport@phil.us), or by calling PHIL's HCP Support team at 855‑588‑0387, Option 1.

As a prescriber, you will receive a weekly summary fax/email on Monday mornings. You can update the preference for fax/email by sending an email to PHIL's HCP Support team (mdsupport@phil.us) or by calling PHIL's HCP Support team (855‑977‑0975, Option 1). Updates will continue as long as you have patients who are enrolled at PHIL and they may at any time contact PHIL to stop the updates.

Offices can update this preference by sending an email to PHIL's HCP Support team (mdsupport@phil.us), or by calling PHIL's HCP Support team at 855‑977‑0975, Option 1. The frequency of the faxes cannot be changed at this time, but HCPs can contact PHIL's HCP Support team any time if they need info on a script.

We have two locations; one in Columbus, OH and one in Scottsdale, AZ. Each location has a dedicated team to support different medications. However, regardless of which location you send the script to, it will be directed appropriately without impact to the patient experience.