What to do if I receive a message indicating there is an issue with my insurance?

In order to provide an accurate price quote, we need a photo of your prescription insurance card. This card should include the following info: ID, Rx BIN, Rx Group and PCN.

1. Text a photo of this card to 744-579.

2. You can log into your My.Phil account and upload a current photo

  1. From the homepage, click on the person icon on the upper right-hand corner

  2. Click the arrow next to the Insurance Section

  3. Select “Add Insurance”

  4. Select “Upload” and choose your photo

  5. Select if you have commercial or government-sponsored insurance and click Save

Common reasons we may have issues with your insurance include, but are not limited to:

  1. We received your medical insurance when we need your prescription benefits information

  2. Your coverage is no longer active

  3. The information we have on file is invalid

If you ever need additional assistance, you can always give us a call at 855-977-0975, option 3.

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