Providers are Doubling Down on Software Investments: Report

6-Company News

Editor's Note: The consensus amongst healthcare industry experts is that the COVID-19 pandemic accelerated the shift to a more digital and consumer centric healthcare environment. With the shift underway and investment in healthcare technologies booming, many tout this as a silver lining of the pandemic. Despite this well found optimism, rapid technological change always unleashes unintended consequences. One of the consequences of the digital health revolution is the upending of provider workflows from a largely in-person care delivery model to a blended care model. Providers are busier than ever juggling synchronous and asynchronous care evidenced by their efforts to double down on software investments to reduce their operational burden. Pharma brands would be wise to consider this as they develop HCP engagement plans and access strategies to overcome PA obstacles. PHIL was purposefully designed to make it easy for prescribers to utilize our platform by seamlessly integrating into existing workflows and enabling “1-click” PA submissions. As you develop your go to market strategy, we can help you drive adoption amongst your target populations while protecting your Gross to Net.

Dive Brief:

  • Healthcare providers are continuing to invest heavily in software as the COVID-19 pandemic continues, despite a precarious operating environment, according to a new report by KLAS Research and Bain.

  • About 45% of providers increased their software investments over the past year, the report found. Providers are focusing their investments mostly in revenue cycle management, patient intake and cybersecurity.

  • Providers are also streamlining tech stacks and looking to their electronic health record providers and other existing vendors for new tools before turning to other offerings, the report found.

Dive Insight:

Macroeconomic uncertainty has led health tech companies to issue dismal projections for the remainder of the year, but the new report suggests providers are still spending big on software. Only 10% of providers decelerated their spending in the past year, according to KLAS and Bain.

Software is a top-five strategic priority for almost 80% of providers, and a top-three priority for almost 40%. Over the next year, more than 95% of providers expect to make new investments in software, with one-third planning to spend more than usual.

The high level of spending comes despite ongoing cost pressures, especially for providers. The coronavirus pandemic, which kicked the digitization of healthcare into overdrive, has resulted in organizations regrouping and becoming more focused with their investments, KLAS and Bain said.

In addition, clinician shortages and wage inflation are actually driving demand for tools to improve productivity and ameliorate labor strains. Almost 80% of providers upping software spending cited those factors as top catalysts for doing so.

However, not all organizations are increasing IT investment. Roughly 30% or respondents said they’ll likely spend less over the next year than they would during a time of more favorable market conditions.

For those investing in software, revenue cycle management is often a top priority, as providers look to automate labor-intensive processes and bring more cash in the door, the report found. That’s especially the case for smaller providers.

Security and privacy are another top investment priority, as cyberattacks increase in frequency and severity. From 2018 to 2021, the number of data breaches reported to the HHS has roughly doubled, and data suggests the breaches are becoming costlier, too.

A recent high-profile attack on CommonSpirit has thrown the issue into the limelight. The health system — one of the largest in the U.S. — is still working to get its systems back online more than a week after it first disclosed it was grappling with an unspecified IT incident.

Competition in the provider IT space shows no sign of cooling down, with early-stage capital, big tech and large EHR players continuing to expand their software offerings, the report said. As a result, it’s critical for vendors to understand their customers’ investment postures and articulate software values in order to remain competitive, according to KLAS and Bain.

KLAS and Bain based their report on secondary market research, financial information and interviews with industry participants.

This article was written by Rebecca Pifer from Healthcare Dive and was legally licensed through the Industry Dive Content Marketplace. Please direct all licensing questions to

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