Patient Experience Associate

The Company

We started Phil with the simple conviction that the medications we take should improve our sense of wellbeing. In other words, we should not have to suffer through an inconvenient, stressful and archaic experience to ensure a consistent supply of our medications. As folks who take recurring prescriptions ourselves, we decided to do something about it: we started Phil.

Perhaps as important to our individual wellbeing is the need for community wellbeing; which is why Phil partners with top-rated, locally-owned, community pharmacies who pride themselves in caring for their customers. We are simply honored to help you with this essential part of your wellbeing - please do reach out and tell us how we can get better at it.

The Role

Phil is looking for full-time patient experience associates in the Bay Area.

A Patient Experience Associate at Phil will be responsible for the success of each and every new patient, from signup to prescription(s) delivered. This includes both phone and email communication with the patient, partners, doctors, and insurance companies. This requires a logical brain and a kick-ass sense for solving problems.

The most important goal here at Phil is to improve patients’ medication adherence by offering a quick and effortless way for patients to get their medications one time.

Patient Experience Associates are excellent writers and communicators with the ability to explain complicated processes simply.

You’re Great At

  • Logic and solving puzzles
  • Advocating and empathizing
  • Working as a team player, but can solve problems independently as well
  • Going the extra mile
  • Self starter, we are growing fast and need leaders with an entrepreneurial spirit

The Basics & Benefits

  • Full Time Employment out of our San Francisco Office in Union Square
  • Full Health Benefits
  • $250.00 Reimbursement for Lunches or Other Expenses while in office
  • Reimbursement for Commute
  • Company issued laptop
  • 10 Paid Off Days
  • 10 Holidays

Job Type: Full-time

Interested? Please reach out to